Return / Exchange / Replacement Policy
Returns on website items can be made only within 60 days of shipment for refund, no exceptions. Special orders not listed on the website are not returnable or refundable. Sale items are not returnable or refundable. All refunds are for merchandise only; shipping charges are non-refundable.
For speedy exchanges we recommend returning the items you would like to exchange and placing a new order for the correct items. For even exchanges, please allow 2-3 weeks from the time you ship the items until you receive the new items.
***Free returns are not available for orders/merchandise being returned from locations outside of the US and APO/FPO locations. These packages must be sent postage paid by the consumer.
In the event a customer receives the wrong or defective merchandise a replacement will be issued to the customer at no cost. The original item(s) must be returned to our warehouse within 14 days to complete the transaction. If merchandise is not received within 14 days, the customer's account will be placed on hold until either merchandise or payment is received.
Please allow 1-2 weeks for processing on all returns.
Ship All Returns to:
180 Welles St.
Kingston, PA 18704
Free Return Checklist:
- Must retrieve and use the designated label from the website.
- Product(s) must be in new, resellable condition in the original packaging with tags still attached.
- ALL UNDERGARMENTS, TIGHTS, BOOKS, VIDEOS, CD'S, DVD'S, SALE ITEMS, EMBROIDERED ITEMS, and MAKE-UP ARE A FINAL SALE unless defective.
- Shoe boxes must not be damaged. Do not use your shoebox as the shipping box.
- Please include the Return Sheet generated by completing the form on the left.
- We are not responsible for lost or stolen return packages; we strongly suggest you insure your return shipment. (our pre-printed label is not an insured label)