Is it safe to submit my credit card online?
Yes. When you place an order online or browse the web site, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to AllAboutDance.com. The Verisign logo below represents our secure certificate:
What methods of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. Certified checks and money orders are accepted by mail. There is a $25 service charge for returned checks.
How can I check my order status?
There are several ways to check on your order: Visit the My Account section of the web site (you may also click on the "My Account" tab in the upper right corner of the site) and log-in using your email address and the password that you chose when you placed your order. If you do not have a password, please call us toll-free at 1-800-775-0578 and we will help you create one. You may also call or e-mail info@allaboutdance.com to check the status.
What is your return/exchange policy?
Complete information about our return policy can be found here.
What will shipping cost?
Complete information about our shipping rates can be found here.
What shipping method do you use?
Our basic service is Priority/FirstClass Mail through the US Postal Service. We also use FedEx Express service, and FedEx Ground/Home service depending on weight and destination.
How long will shipping take?
In stock items ship within 24 hours. Standard delivery averages 2-4 days. Express Delivery, which is guaranteed in 1-2 days, is also available. Out of stock items may take a bit longer.
I have an APO address, which shipping rates apply?
Shipping to an APO or FPO address is no problem at all. We use USPS Priority Mail, and the rates are the same as for the domestic US.
Do you charge sales tax?
We are located in Pennsylvania, and only items shipped within the state of Pennsylvania are subject to sales tax. On orders within PA, only shoes and accessories are taxable. Clothing is not taxed.
What does it mean when an item is backordered?
We carry a tremendous inventory. However, from time to time supplies of a certain size or style may run out temporarily. When we run out, we usually restock within just a couple of days. Sometimes an item may be backordered from the manufacturer for a longer period of time. When that happens we notify the customer immediately.
How do I know if the item I want to order is in stock?
Our website indicates real time inventory. If an item from your order is not in stock, a message will appear when that item is added to your shopping cart. The message will say, "normally ships in" followed by a link to a shipping estimate chart broken down by brand. If you click on the link, the chart will tell you the average restocking time for the item you ordered. You may also call or e-mail to check stock.
I want to order, but I am not sure what size I need. What should I do?
Our customer service representatives are standing by to assist you. We are always just a call or e-mail away. We have experience fitting all that we sell, and want to help you get the correct size the first time. When purchasing shoes, please click on the description before adding them to your cart. Most descriptions include fitting information.
I just placed an order, can I change it?
Once an order is placed, it cannot be changed online. However, just let us know by phone or e-mail, and we can change it for you if it has not yet shipped.
Why are the prices sometimes different from the printed catalog?
All prices are up to 35% below manufacturer's suggested retail price. The prices printed in the catalogs and on the web site are subject to change without notice to accommodate manufacturer price adjustments.
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